ABOUT US:
We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
Alter Domus is seeking a Senior Manager of Investor Lifecycle Management (ILM) to join our Regulatory Team in Luxembourg. You will lead teams responsible for onboarding and managing AML/KYC for our clients’ investors throughout their lifecycle. You will ensure operational excellence, regulatory compliance, and a superior client and investor experience across all touchpoints.
RESPONSIBILITIES
- Team Management
o Lead and develop ILM team members, fostering a culture of performance, accountability, and continuous improvement.
o Support employee engagement, training, and career development.
o Plan and allocate resources effectively to meet business needs and client demands.
- Client and Investor Experience
o Serve as an escalation point for client and investor onboarding issues, ensuring timely resolution and remediation.
o Maintain a relentless focus on delivering a professional, efficient, and compliant onboarding experience.
- Operational Excellence
o Oversee investor onboarding and ongoing lifecycle management, including data & document maintenance and periodic reviews.
o Support process optimization and technology adoption to enhance efficiency and scalability.
o Monitor and report on KPIs, ensuring timely delivery of monthly and quarterly metrics to stakeholders and clients.
- Regulatory Compliance
o Ensure full adherence to applicable AML/KYC laws and regulations, including Luxembourg and cross-border requirements.
o Maintain robust controls and procedures to mitigate risk and ensure data integrity.
o Support the implementation of regulatory updates and ensure team readiness.
YOUR PROFILE
- You will hold a degree in law, finance or economics
- You have at least 5 years proven experience in AML/KYC operations/Compliance (ideally within the alternative investment sector and preferably in domiciliation and/or transfer agency)
- Deep understanding of investor onboarding processes and lifecycle management
- Familiarity with Luxembourg regulatory environment and international compliance standards and have a high interest in regulatory and compliance topics
- Very good communication and stakeholder management skills
- You are fluent in English, ideally you are also fluent in French or German. Any other language will be considered an advantage
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WHAT WE OFFER:
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, birthday leave
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
- The opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on your location
Equity in every sense of the word:
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.
We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)
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