Outsourcing and Operational Resiliency Officer

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

The Outsourcing & Operational Resiliency Officer will report directly into the Outsourcing Manager for the Luxembourg Bank and will work intelligently and in partnership with Global & EMEA Northern Trust entities and also with the Business, IT, the internal control functions in Luxembourg and foreign branches.

The role offers an interesting insight into the global footprint of the organisation and would be attractive to a Senior Manager with either operational, outsourcing, business continuity, operational resiliency, information technology, vendor management or a business control background.

As Outsourcing & Operational Resiliency Officer you will work closely with the Outsourcing Manager to prepare for the NTGS SE Outsourcing & Operational Continuity Committee, the primary governance forum attended by Senior Management.

You will be responsible for assisting the Outsourcing Manager in the oversight / management of a number of operational & information technology activities migrated to centres outside of Luxembourg as well as the co-ordination of the Bank’s operational resiliency programme. The primary responsibility of the outsourcing team is to ensure that the agreed work is migrated as per plan, within budget and in compliance with the local regulatory framework (Circular CSSF 22/806, DORA). You will be responsible for supporting the Outsourcing Manager with the on-going compliance of migrated work and ensuring adequate oversight is in place. You will also be responsible for establishing and reporting on the Bank’s operational resilience strategy.  You will assist with the recording of all actions from internal audit and external client due diligence visits and ensure all open items are closed on a timely basis. You will be responsible for monitoring and recording that all governance is effective and in place.

The key responsibilities of the role include:

• Recording and supervision of new outsourcing proposals through to BAU, including any changes to the outsourced activities on to the termination of an outsourced activity should it occur
• Oversight governance of existing arrangements including maintenance of the outsourcing policy, procedure, contracts, exit plans and the outsourcing/DORA registers of information
• Produce Management monthly reporting, focusing on processing quality, timeliness and overall performance of outsourced activities
• Assist with defining the framework and completing risk assessment and due diligence reports for outsourced activities
• Work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met in relation to activities outsourced in both the home country and outsourced location
• Maintenance of all outsourcing & operational resilience governance framework documentation
• Oversight of the NTGS SE operational resilience programme including the establishment and lifecycle assessment of the legal entity Important Business Services 
• Responsible for overseeing the Bank’s operational resiliency systems and controls as well as promoting a resiliency culture, including engaging in the development of training on operational resilience
• Produce Management reporting to provide Senior Management and Board with an overview of the Bank’s outsourcing and operational resiliency programmes

Skills/ Qualifications:

• Significant operations experience gained in an operational, outsourcing or business continuity area
• Strong knowledge of the Luxembourg regulatory environment applicable to the role
• Proven man management and change management skills essential
• Process analysis/improvement experience will be advantageous
• Strong written and verbal communication skills, attention to detail and influencing ability
• Effective verbal reasoning and numeric skills
• Good keyboard skills to include MS Excel and ability to learn systems used within the business
• Ability to work under pressure meeting challenging deadlines
• Excellent planning and organisation skills
• Flexible approach to work
• Ability to review and resolve complex issues
• Ability to work on own initiative
• Strong Process Control focus will be advantageous

The successful candidate will benefit from having:

• Experience in offshoring work outside of Luxembourg
• Experience in IT or vendor management
• Experience in operational resilience or business continuity

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.