IT Process Analyst (m/f/d)

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Job Description & Summary

Pwc Luxembourg is hiring an IT Process Analyst (m/f/d). What if it was you? 

Who we are: PwC Luxembourg (www.pwc.lu) is the largest professional services firm in Luxembourg with over 3,800 people employed from 90 different countries. PwC Luxembourg provides audit, tax and advisory services including management consulting, transaction, financing and regulatory advice. The firm provides advice to a wide variety of clients from local and middle market entrepreneurs to large multinational companies operating from Luxembourg and the Greater Region. The firm helps its clients create the value they are looking for by contributing to the smooth operation of the capital markets and providing advice through an industry-focused approach.  

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 149 countries with more than 370,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com and www.pwc.lu.  

Your mission: Our IT Quality Assurance Team is dedicated to meticulously assessing, validating, and refining IT processes, software development procedures and project/product deliverables. We strive to ensure adherence to company standards, mitigate risks, and enhance overall quality. 

In that context, we are seeking for an IT Process Analyst to analyze, design and implement efficient IT processes to optimize our IT department’s operations. In this role, you will identify opportunities for continuous improvement and propose innovative solutions to enhance operational efficiency. Additionally, you will apply project and product methodologies to ensure successful implementation and alignment with IT and business objectives.  

The ideal candidate possesses a strong background in IT process analysis, a deep understanding of information technologies, and a demonstrated ability to work effectively in a team environment within a dynamic setting. 

Be a part of our team where you will:  

• Analyze, review, update and improve our existing processes related to project, product and service management in a way for identifying inefficiencies, bottlenecks and potential areas of improvement; 
• Implement process modifications and improvements in collaboration with internal teams, ensuring seamless integration into operations;
• Continuously monitor and evaluate the performance of IT processes within projects, products and services, using key performance indicators (KPIs) to measure effectiveness and quality; 
• Provide support, up-to-date documentation and training to end users and teams involved in executing our processes, ensuring successful adoption of new methods and technologies; 
• Organize workshops and maintain communities to engage IT teams, identify problems, and collaboratively find solutions. 

Let’s talk about you. If you...

• Have excellent understanding of IT processes, standards and methodologies (Project and Product); 
• Are able to analyze, document and model IT processes using appropriate tools and techniques, such as BPMN (Business Process Model and Notation); 
• Are able to effectively communicate with internal teams using verbal and written skills to present information clearly and concisely; 
• Are flexible to adapt to rapid changes and new technologies, as well as the ability to effectively manage priorities in a dynamic environment; 
• Show extensive experience with various project management approaches (Agile, Waterfall, V-Model) and frameworks such as SCRUM, SAFe, Hermès, or Prince2;
• Are familiar in ITIL principles; 
• Possess some knowledge of DevOps, it is an asset; 
• Have previous experience with Lean Six Sigma, it is an asset; 
• Show proficiency in Power Platform Suite, it is an asset; 
• Are customer-oriented, empathic, open-minded, result-oriented, honest and accountable; 
• Have a proactive approach and a team spirit mindset;  
• Are fluent in English and/or French. 

…You are the candidate we are looking for! 

A final word about us:  

At PwC, we believe diversity is the representation of all the characteristics that make us both alike and unique. Our backgrounds, cultures, nationalities, lifestyles, identities, opinions and beliefs, approaches to solving problems, ways of working, and views of personal and professional success, all add value to the services we deliver to our clients. Our objective is to nurture an inclusive environment where a diversity mindset is ingrained, and inclusion is the norm. We constantly focus on respecting and valuing individual differences. 

Ready to grow your potential, reaching excellence together? Apply now!  

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