Business Analyst Payment

Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes within one or more segments.

You work in a Squad within Bank's Agile organization and you work together with other experts to achieve the Squad's mission.

This involves the implementation of the following activities

• participate in the Chapter meetings and in the standard Scrum events for the Squad stand up, refinement, review and retrospectives.
• undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
• optimize processes in a customer friendly way to maximize customer and business value.
• deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
• truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
• have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
• can be involved in resolving customer complaints & incidents.
• by applying your expertise, develop new techniques, new monitoring standards for Bank, new products & processes and improve current ones.
• apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
• could be external speaker and contribute to industry knowledge.
  
  

Your profile

Competencies / Behaviour

• Ability to manage a very diverse set of stakeholders with very different priorities.
• Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
• Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
• Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
• Having deep knowledge of the customer's business and banking processes and integrate acquired knowledge into performance of tasks.
• Ability to develop a long-term vision
• Ability to take initiatives to improve products, processes and channel policies - ensure that creative ideas are implemented.
• Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
  
  

Experience

• Master or Bachelor degree
• Proven track record of managing/contributing to complex projects
• Specific knowledge of the Payments industry will be considered as an asset
• Languages: Fluent in English & French.