Your future team
This role involves primarly maintaining and enhancing the ServiceNow Configuration Management Database (CMDB) but also helping other process owners in their tasks, especially Change Management, Problem Management and Knowledge management. The position requires a detail-oriented approach, providing daily support and optimizing processes through automation and collaboration. Responsibilities include working closely with stakeholders and the process Managers to support service improvement initiatives.
Your next challenge
- CMDB Management: Develop and maintain the ServiceNow-based CMDB, ensuring cohesive, consistent, and comprehensive representation of information from the IT ecosystem.
- Daily Support: Provide daily support for the CMDB, proactively addressing any issues or requests that arise and ensuring efficient resolution.
- Automation and Continuous Improvement: Manage and resolve tickets, identifying opportunities for automation and efficiency within repetitive processes.
- Data Review: Organize periodic reviews of existing data in the system with relevant personnel to ensure accuracy and currency.
- Documentation and Support: Create documentation such as specifications and guides, ensuring stakeholders understand their role within processes.
- Service Improvement Participation: Actively participate in the Continuous Service Improvement (CSI) of configuration management processes and potentially support other ITIL processes.
- Other process improvements : the first focus will be the configuration management but you can be involved in working on other processes like change management to ensure the readiness of changes or being backup of other process managers.
Your skills
- Education and Experience: Preference for education in Computer Science, Information Systems, or related IT fields. Experience with ServiceNow ITSM processes is an asset with 2 or 3 years professional experience.
- Certifications: ITIL Foundation v4 certification is expected.
- Technical and Analytical Skills: Ability to handle complex data models, work with integrations and APIs, and review data integrity.
- Attention to Detail: Thoroughness and precision in handling data and documentation, ensuring consistency and quality at all times.
- Interpersonal Skills: Excellent communication and collaboration skills, with the ability to discuss processes with diverse stakeholders and facilitate exchanges.
- Solution Orientation: Solution-oriented mindset with the ability to provide recommendations for the current and future platform.
- Resilience: Strong resilience to adapt in a fast-paced environment.
- Teamwork: Excellent collaboration, customer service, and communication skills for working in a team environment.
- Languages: Fluency in English; French and/or Spanish are a plus.
We want to hear from you ! Join us and you will...
- Develop your competencies with a tailor-made training plan
- Work with recognized experts and be part of a dynamic team delivering cutting-edge solutions to our clients
- Team up with dynamic and energetic professionals within a challenging and knowledge-sharing environment
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.
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With more than 150 partners and 2,600 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.
Join us in enabling a diverse and inclusive environment for all!
Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.
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