We are looking for a Head of Retail & Business Development.
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**YOUR RESPONSIBILITIES**
*Your daily tasks
Team leadership
Recruiting, organising, training and developing a high-performance team to drive business growth
Budget management
Preparing and managing the department's budget, ensuring financial targets are met and optimising resource allocation
Commercial operations and retail
- Organising, supervising and developing retail and catering activities, while working with external partners to enrich and diversify the commercial offering
- Ensuring smooth cooperation with external partners to coordinate and improve retail operations
Customer experience and business analysis
- Preparing and managing detailed reports provided by business partners, and using data analysis to make decisions
- Analysing customer behaviour and data to identify opportunities for product and service development, improve customer satisfaction and enhance retail performance
Airline development and marketing
Working closely with airline partners to help them develop and diversify their services, while ensuring that these initiatives are aligned with their business objectives and the company's strategic priorities (promoting partnerships, developing new routes and optimising existing services to increase passenger volumes and freight traffic).
Project initiation and cross-functional collaboration
Leading initiatives and participating in major cross-functional projects with a strong commitment to the airport's environmental policy, ensuring that airline development and commercial strategies are aligned with sustainable practices, including the reduction of carbon emissions and the promotion of environmentally responsible operations.
*Your other missions
- Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).
- Participating in the integration of new employees
- Participating in waste sorting and energy saving through responsible behavior
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**THE REQUIRED PROFILE**
Studies / training
Master's degree or relevant experience in a similar position
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Experience
10 years' proven experience in sales, with proven experience in a leadership role in retail or business development
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Skills and knowledge required
*IT Tools
Mandatory:
Microsoft Office suite
Nice-to-have:
Knowledge of project management tools is an advantage
*Languages
Mandatory:
- French: fluent spoken and written (C1 minimum)
- English: fluent spoken and written (C1 minimum)
*Know-how and interpersonal skills specific to the job
- Strong analytical skills, with an ability to use data to drive business strategies
- Experience of managing budgets, teams and cross-functional projects
- Ability to build relationships with internal teams and external partners to drive growth and innovation
- Excellent written and verbal communication skills
- Experience in the airline industry or airport retail sector would be an asset
*Other
- Valid permanent B driving licence
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**IMPORTANT NOTE FOR APPLICATION**
When you click on APPLY, you will be redirected to the Skeeled portal.
Only applications sent this way will be processed. Thank you in advance for your understanding.
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**ANY QUESTIONS TO ASK BEFORE APPLYING?**
Please contact us via e-mail: [email protected]
We will answer as soon as possible.
NB: this e-mail address is available for questions only! Please do not send your e-mail via this channel.
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**LOOKING FOR ANOTHER OPEN POSITION?**
All our open positions are listed on our career page: https://www.lux-airport.lu/corporate/careers/
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About lux-Airport
Working for lux-Airport
Do you know Luxembourg airport as a passenger?
Would you like to join our team?
lux-Airport is the company that operates Luxembourg's national airport.
Its main roles are :
- Providing a safe, high-performance infrastructure for the air transport of passengers and goods
- Developing the surrounding areas in terms of activities and facilities.
Our airport has over 120 direct destinations served by 16 airlines.
In 2024, it welcomed some 5.4 million passengers.
Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.
lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.
The smooth running of our company relies first and foremost on the passion and excellence of our staff.
To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.
Why joining us?
Working for lux-Airport means working in an exciting and stimulating environment.
It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.
In fact, we believe that this approach is the most effective way of fostering personal fulfillment.
It also creates a working environment where individuals can develop their full potential and expertise.
This perfectly reflects our “Just Culture”.
