Job Location: Luxembourg
Luxembourg
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
For our Ferrero HQ based in Luxembourg, we are looking for a Customs Masterdata Management person to join our Customs & Operative Support team.
Main Responsibilities:
Thanks to your experience in customs operations and classification, you will manage the customs classification database and contribute to the accuracy and consistency of related procedures. You will support local and international teams by sharing customs-related practices and helping align them with existing standards.
You will act as the representative for the EUDR project within your team, ensuring coordination and communication across departments. Your role involves working collaboratively with a multinational logistics team and using an operative approach to identify and resolve customs-related issues efficiently.
You will also contribute to the improvement of customs processes by identifying tools that enhance operational visibility and accuracy. Through your understanding of global customs procedures, you will propose the adoption of practices observed in different regions and support their integration into daily operations.
Who we are looking for:
Thanks to your academic background in Supply Chain, Logistics, Business Administration, or a related field, you will be able to understand the key processes involved in the role. Your experience of 2 to 4 years in customer service support or logistics will allow you to navigate daily tasks with a focus on coordination and process accuracy.
You will use your advanced level of English to communicate clearly, both in writing and speaking, in an international environment. Your ability to understand and produce professional documentation will support collaboration across teams and with external partners.
Your role will involve regular use of IT tools, particularly Microsoft Excel, and familiarity with ERP systems such as SAP will support data handling and task tracking. As an organized and detail-oriented person with strong communication skills, you will contribute to maintaining structured workflows and consistent follow-up on key activities.
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
