If you speak Chinese and English, then this opportunity is for you!
We are looking for a Customer Success Agent to join our growing team.
Company Overview:
EFOLIX, and its products MC APP - MicroStore, is a company that has been improving the daily lives of fashion wholesalers in Europe and internationally for over 14 years through smartphone applications. Based in Luxembourg, our B2B startup employs more than 130 people, and our teams are growing rapidly across Europe and beyond.
Our mission: to provide innovative digital solutions that simplify the work of fashion wholesalers and streamline their relationships with clients.
To support our continued growth, we are looking for new talent who share our values and ambitions.
Profile Description:
The ideal candidate has a systematic and methodical approach to problem-solving. They are organized, eager to learn, and interested in technology. They demonstrate logical thinking, adaptability, and stress resilience, along with fast execution and a solution-oriented mindset.
They are autonomous, quick to acquire new knowledge, and show reliability, responsibility, and a team-oriented attitude.
Communication Skills:
The candidate must demonstrate active listening, and the ability to quickly understand situations or issues.
They should have strong verbal communication skills in both Chinese and English.
Experience:
Previous experience in a call center, IT support is considered a plus.
The Role:
- Manages a portfolio of clients.
- Provides accurate information and delivers solutions in response to client requests, following internal procedures.
- Contributes to the team’s goals to ensure consistent service quality for all clients.
- Supports the department with additional tasks when needed.
Job Types: Full-time, Permanent
Pay: From €3,400.00 per month
Education:
- Bachelor (Required)
Experience:
- Call Center/HelpDesk/Tech Support: 1 year (Preferred)
Language:
- Chinese (Required)
- English (Preferred)
