It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are looking for a Customer Care employee to join our Sea Logistics team in Contern, Luxembourg.
The Sea Logistics Customer Care employee is the single point of contact for a defined group of customers in Sea Logistics. In this role you support customers by providing helpful information, answering questions, and responding to complaints. As well provide front line support for clients to ensure that customers are satisfied with products, services, and features delivered by us. Additionally be accountable for maintaining excellent service for our internal and external customers.
How you create impact
- Customer Care and Advise: Pro-actively advise and consult to ensure customer satisfaction.
- Shipment Management: Qualification and entry of customer orders into the operational execution process.
- Complaint Management: Owns the Complaint Management process towards the customer and is the interface between all involved parties while working on resolutions.
- Quotation Management: Qualification of customer inquiries (including KN network and 3rd parties request), provide quotations and updates, set final selling price with individual adjustments within the given price band, including buying rate inquiries within the KN Network.
- Customer On boarding: Inclusion and transfer of customer requirements into the KN systems as well as to involved parties (Operational Care/ KN Origin & Destination Offices, etc.); Accompanying (initial) customer order.
- Customer Data Management: Maintenance and integration of customer data in the KN systems.
- Operational Customer Relationship Management: Knowledge exchange with the sales executive; Establishment of an operative customer relationship (sales support).
- Customer Reporting: Creating, refining and reviewing reports based on customer requirements and needs.
What we would like you to bring
- Have a degree/apprenticeship in logistics / freight forwarding or Work experience present in Sea Logistics or in freight forwarding.
- Have a strong sense of self-discipline and persistence, be patient and pragmatic and able to think analytically and systematically.
- Have strong conflict resolution skills and being able to communicate properly.
- Stress resilient
- Fluency in English and German mandatory, French considered nice add on.
- Full time available.
What's in it for you
Kuehne+Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities. Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles. Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium). We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
