Customer Care B2B

Description :

We are looking for a Customer Care B2B specialist dedicated at our Munsbach location whose mission is to ensuring customer satisfaction. As the first point of contact for our professional clients, you will handle inquiries regarding orders, deliveries, and associated services. You will ensure a smooth and efficient experience while maintaining a rigorous follow-up on requests.

Responsabilities :

• Respond to B2B client inquiries regarding order and delivery tracking.
• Provide accurate information on lead times, availability, and service conditions.
• Handle potential complaints related to orders and propose appropriate solutions.
• Coordinate with internal teams (logistics, sales, after-sales service) to ensure a quick and efficient response to clients.
• Update customer information in the CRM system and proactively follow up on cases.
• Suggest improvements to optimize the customer journey and reduce friction points.

Required knowledges:

• Experience in customer service, ideally in a B2B environment.
• Excellent written and verbal communication skills, with a strong customer service mindset.
• Ability to handle multiple requests simultaneously with accuracy and responsiveness.
• Proficiency in CRM tools and order management software.
• Team spirit, autonomy, and effective priority management.
• A good understanding of the transportation sector is a plus.

Ready for the challenge?

If you're ready to invest in a key position for our organization and contribute your expertise to a growing team, send us your CV.

We look forward to discovering your talent and welcoming you!