Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready to discover the role of an IT Support Specialist in Netcompany?
As an IT Support Specialist you will:
- Analyze incidents, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- Act as a service desk agent, incident agent and analyst, problem agent and analyst
- Provide first and second-line support: remote and on-site support
- Record & track incident and request information
- Record & track Problem information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures
- Draft technical content for knowledge database
- Perform testing and administration of applications
Qualifications
What would make you a fit for the role:
- Minimum of 3+ years of relevant professional experience
- Fluency in both English/French both written and oral
- Being highly autonomous and broadly IT skilled
- Strong knowledge in all of the MS office applications
- Knowledge of end user computers and, more specifically, Windows computers
- Good understanding of the main mobile devices platforms and core mobile applications
- ITIL V4 Foundation Certification
- Experience in liaising with system and database administration for execution of administration tasks
- Good communication skills and being empathetic and user oriented
- Knowledge of additional official EU languages, specifically German would be considered as an advantage
Additional Information
Being a part of the Netcompany team, you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/