In this role, you'll drive strategic initiatives that transform how goods move across multiple transportation modes while fostering collaboration and building lasting partnerships. From leading a team to implementing long-term plans, you will be an integral part of our future innovation, helping us continually redefine and offer the best customer experience.
This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
• Guide and mentor a team of program managers while developing their careers and capabilities
• Design and implement strategic programs that enhance transportation efficiency and customer experience
• Foster partnerships with internal and external stakeholders to drive continuous improvement
• Develop and maintain metrics to measure program effectiveness and team performance
• Create and execute strategic roadmaps aligned with business objectives
• Create innovative solutions using data and research to address wider challenges in your organization
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish
• Enhance operational performance on every program in partnership with your stakeholders
A day in the life
Your day might begin with a collaborative team meeting to align on priorities and support ongoing initiatives. You'll spend time connecting with team members, offering guidance on complex projects, and participating in strategic planning sessions. You'll collaborate with cross-functional partners to ensure smooth program execution while nurturing an inclusive and supportive team environment.
Manager, Program Management have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
Some include:
• Review the performance and attainment with our internal supporting functions and partner teams
• Work with tech team to identify and develop drayage product requirements
• Build pricing models for operations on Amazon IM growth and own cost saving projects
• Discuss new operating model and data accuracy with our Legal, Finance and Network team
• Enhance operational performance on every program in partnership with your stakeholders by leading specific efficiency improvement programs for Intermodal.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea,rail and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
Basic Qualifications
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
Preferred Qualifications
- Experience leading process improvementsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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