Senior Client Services Specialist

Senior Client Services Specialist (Dutch/French)

Location:Luxembourg Hybrid
Type: Full-time | Permanent

Are you an experienced professional in the financial or life insurance sector, passionate about client relations and operational excellence? A leading institution in the industry is seeking a Senior Client Services Specialist to support its Partner & Client Services department and manage relationships with Belgian and Dutch partners.

Your Key Responsibilities:

• Serve as the first point of contact for institutional clients and partners (brokers, asset managers, custodian banks) from Belgium and the Netherlands
• Provide day-to-day operational and administrative support, ensuring a seamless onboarding process for new partners
• Collaborate closely with Legal, Compliance, Wealth Planning, Sales, and Asset Controlling teams to resolve inquiries and support cross-functional workflows
• Coordinate client requests and ensure regulatory compliance, particularly related to AML procedures
• Participate in internal projects and contribute to the evolution of client servicing standards

Your Profile:

• Minimum 5 years of experience in a similar client services or partner management role within the financial services or life insurance (LPS) industry
• Fluent in Dutch and French (written and spoken) this is mandatory
• Professional level of English is a strong advantage
• Strong client orientation, excellent communication skills, and a proactive approach
• Rigorous and structured work style with solid organizational abilities
• Comfortable working independently and as part of a collaborative team
• Proficient in Microsoft Office Suite

Important Notes:

• This is a non-management role with no direct reports
• The position is not eligible for visa sponsorship applicants must be authorized to work in Luxembourg or the EU