About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Major Duties :1. Responsible for managing the overall workload of the team, setting of objectives, tracking of performance against objectives, performance management of the overall team etc.
2. Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
3. Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s). Attend operational meetings both internally and externally with key clients
4. Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met
5. Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
6. Responsible for identifying and addressing service issues as and when they arise
7. Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
8. Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
9. Assists client, partners, and staff with complex problem resolution
10. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
11. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
12. Maintains risk management and compliance programs and activities for their assigned group
Knowledge :Excellent oral and written communication skills is required
Knowledge of financial industry operations, including fiduciary services and use of trust systems is required
Analytical and problem solving skills is required
Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set
Experience :A College or University degree and/or relevant proven work experience is required.
2. Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
3. Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s). Attend operational meetings both internally and externally with key clients
4. Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met
5. Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
6. Responsible for identifying and addressing service issues as and when they arise
7. Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
8. Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
9. Assists client, partners, and staff with complex problem resolution
10. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
11. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
12. Maintains risk management and compliance programs and activities for their assigned group
Knowledge :Excellent oral and written communication skills is required
Knowledge of financial industry operations, including fiduciary services and use of trust systems is required
Analytical and problem solving skills is required
Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set
Experience :A College or University degree and/or relevant proven work experience is required.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com
.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.