Le rôle
Le/la Directeur(trice) de Clientèle est responsable de la gestion et du développement d’un portefeuille de clients grands comptes. Il/elle assure la satisfaction client, la rentabilité des comptes et contribue activement à la stratégie commerciale de l’entreprise.
Missions principales
- Apporter son expertise aux chargé(e)s de clientèle et fidéliser les clients grands comptes en diversifiant les niveaux de relation.
- Prendre en charge la responsabilité de très grands comptes (complexité, spécificité ou organisation du compte) et développer le chiffre d’affaires tout en assurant la rentabilité.
- Gérer son portefeuille clients : organisation, culture, environnement économique, métiers, risques, besoins, relations avec les concurrents et le marché.
- Analyser les opportunités de développement et préparer un plan d’action commercial annuel en lien avec les objectifs fixés.
- Contribuer au maintien et au développement des affaires (clients existants et prospects).
- Entretenir des relations solides avec les interlocuteurs clés chez les clients.
- Mettre son expérience et sa connaissance des expertises internes au service des équipes pour favoriser le développement.
- Proposer des services sur mesure adaptés aux besoins spécifiques des clients.
- Identifier les signaux d’alerte émis par les clients et assurer leur suivi.
- Veiller au bon suivi des affaires par l’équipe client.
- Favoriser la transversalité au sein du groupe.
- Assurer la qualité des bilans et perspectives annuels.
- Superviser un ou plusieurs chargé(e)s de clientèle.
Les Exigences
- Expérience confirmée dans la gestion de comptes clients grands comptes.
- Expertise professionnelle en gestion des risques et courtage.
- Connaissance approfondie des acteurs clés chez les clients et sur le marché de l’assurance.
- Capacité à conseiller, négocier à haut niveau (y compris à l’international), mobiliser des équipes projets et s’exprimer en public.
- Leadership, sens du service client, esprit d’analyse et orientation résultats.
The company
WTW (NASDAQ: WLTW) is a global consultant, broker, and solutions provider that helps organizations turn risks into growth opportunities. Founded in 1828, the company now has over 45,000 employees in more than 140 countries. We provide solutions for risk management, benefits optimization, talent development, and efficient capital utilization to protect and empower organizations and their employees. Our unique perspective uncovers the connections between talent, assets, and vision, driving business performance. Together, we unlock potential
The Business
The WTW Global Captive Practice provides expertise in designing, forming, managing and providing strategic guidance to captives of all types in over 35 major captive domiciles. Willis Towers Watson is engaged with more than 700 captives worldwide, approximately 420 of which are under management with gross premiums in excess of $5.8 billion and total captive assets of nearly $33 billion. There are three principal aspects to our services for captives: Captive Consulting, Captive Management, and Actuarial Services. The Practice has over 200 dedicated employees, including CPAs, risk finance specialists, actuaries, captive management experts and strategic planning consultants.
What we offer
- An attractive salary package;
- A great work environment within a dynamic and talented team;
- The ability to develop your expertise, competencies and professional stature, while the company invests in the tools and opportunities that allow for continual development;
- Flexible and supportive working styles, like hybrid working. Ask your recruiter to learn more about the possibilities;
- A diverse, global work environment where we believe that diverse teams make better decisions, are more creative and are better at solving complex problems;
- A supportive workplace that celebrates differences, fosters an inclusive culture and operates with openness and honesty.
When you get one of us, you get all of us. We help each other succeed and create more value working together. Your vision. Our focus.
Join us and experience an award-winning culture.
Interested?
If you see yourself in the above and would like to be part of a dynamic and international setting, WTW is the right choice for you!
Apply now via our career page with your CV.
WTW is an Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.